BUYER INFORMATION

How do I create a buyer account?

Click on the "Login / Register" button at the top right corner of the homepage. Enter your email address, You'll receive a confirmation email—click the link provided to verify your account and create a password.

How do I purchase an item?
  • Browse cateogies or search for the item you're interested in.
  • Click on the product to view details.
  • Select any options (e.g., size, color, location) and click "Add to Cart".
  • Proceed to checkout, enter your shipping information, and select a payment method.
  • Review your order and click "Place Order".
Can I communicate with sellers before making a purchase?

Yes, you can contact sellers directly through our messaging system. On the product page, click "Contact Seller" to ask any questions you may have.

"All transactions must be completed through our platform. Making deals outside of AZCenter.io is prohibited, and we are not responsible for nor can we protect your assets in such cases.".

What if I have an issue with my order?

If you encounter any problems with your order, such as receiving a damaged or incorrect item, contact the seller directly through the messaging system. If the issue isn't resolved, reach out to our customer support team for assistance.

How do I leave feedback for a seller?

After receiving your item, log in to your account and go to "Order History". Find the order and click "Leave Feedback". You can rate your experience and leave comments to help other buyers.

SELLER INFROMATION

How do I become a seller on AZCenter.io?

To become a seller, click on the "Become a Seller" link at the top of our homepage. You'll need to fill out a registration form with your personal or business details. After submitting the form, our team will review your application, and you'll receive a confirmation email once approved.

Note: For additional information and answers, please visit the Seller FAQs section.

Are there any fees for selling on AZCenter.io?

We do not charge any listing fees. However, a small commission 10% is deducted from each sale to support our website, the development and maintenance of the platform. Detailed information about fees can be found in our Seller Policy.

Note: For additional information and answers, please visit the Seller FAQs section.

How do I list my products?

Once your seller account is approved, navigate to your Seller Dashboard. Click on "Product" >"Add New", fill in the product details, upload high-quality images, set your price, and specify shipping options.

Note: For additional information and answers, please visit the Seller FAQs section.

Can I set my own shipping rates and methods?

Yes, as a seller, you have full control over your shipping methods and rates. You can set different shipping costs based on the destination, shipping method, and product dimensions. Make sure to clearly state your shipping policies in your product listings.

Note: For additional information and answers, please visit the Seller FAQs section.

How do I manage returns and refunds?

You can manage returns and refunds through your Seller Dashboard. Go to "Orders", select the order in question, and follow the prompts to process a return or refund. Be sure to communicate with the buyer to resolve any issues promptly, contact us in case the refund is not processed.

Note: For additional information and answers, please visit the Seller FAQs section. 

PAYMENT INFORMATION

What payment methods are accepted on AZCenter.io?

We accept various cryptocurrencies, including Bitcoin and Ethereum, as well as PayPal payments. The available options will be displayed during the checkout process.

How do I pay with cryptocurrency?
  • At checkout, select your preferred PAYMENT GATEWAY.
  • Complete the steps on the payment gateway.
  • Select your preferred cryptocurrency as the payment method.
  • Complete the payment from your crypto wallet by sending the exact amount to the provided address.
Is there a transaction fee when using cryptocurrency?

While AZCenter.io does not charge additional fees for cryptocurrency payments, network fees (also known as gas fees) may apply. These fees are determined by the cryptocurrency network and are not controlled by us.

Is my payment information secure?

Absolutely. We use encryption technology to protect your payment information, For more details, please refer to our Privacy Policy.

Can I get a refund in cryptocurrency?

Yes, if you paid with cryptocurrency and are eligible for a refund, it will be processed in the same cryptocurrency used for the original payment, equivalent to the USD value at the time of payment.

SHIPPING INFORMATION

How are shipping costs calculated?

Shipping costs are determined by the seller and are based on factors such as destination, shipping method, and the weight and dimensions of the item. The shipping cost will be displayed during the checkout process, in some cases there might be some changes but you still can contact us if the seller request is not acceptable.

"Please note: The seller reserves the right to cancel the order and refund the payment if the buyer's destination cannot be serviced by the seller's available shipping methods."

Can I track my shipment?

Yes, once your order is shipped, the seller should provide a tracking number. You can find this information in your Order History under your account dashboard or through tracking via the courier official website.

What shipping methods are available?

  • Shipping methods vary by seller. Common options include standard shipping, express shipping, and international shipping. Available methods and estimated delivery times will be shown on the product page and during checkout.

    "You may contact the seller to discuss and agree upon adjustments to the shipping method. Any changes should be made responsibly and with mutual consent regarding the additional costs involved."

Do you offer international shipping?

Many of our sellers provide international shipping; however, availability varies depending on the seller and the item. Please review the product listing for shipping details, or contact the seller directly to confirm if they ship to your country in case of any uncertainty.

Who is responsible for customs duties and taxes?

Buyers are responsible for any customs duties, taxes, or import fees that may apply when the item enters your country. Please check with your local customs office for more information.