At AZC Technologies (“we,” “us,” or “our”), customer satisfaction is our top priority. This Refund and Returns Policy outlines the conditions and procedures for returning products purchased through our marketplace, azcenter.io (the “Site”). By making a purchase on our Site, you agree to the terms of this policy.

1. General Return Conditions

1.1. Eligibility for Returns

  • Return Window: You have 30 calendar days from the date you received the item to initiate a return.
  • Condition of Items: Items must be unused, in the same condition that you received them, and in the original packaging. All accessories, manuals, and documentation must be included.
  • Proof of Purchase: A valid receipt or order number is required to process a return.

1.2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable Goods: Food, flowers, or other items that expire rapidly.
  • Personal Care Items: Cosmetics, personal hygiene products, and earrings.
  • Intimate Apparel: Underwear, swimwear, and similar items.
  • Digital Goods: Downloadable software, e-books, and online subscriptions.
  • Gift Cards and Vouchers
  • Customized Products: Items personalized or made to your specifications.

2. Return Process

2.1. Initiate a Return

  • Contact the Seller: Log in to your account on azcenter.io and navigate to your order history. Select the item you wish to return and contact the seller through the messaging system to request a return.
  • Provide Necessary Information: Include your order number, the reason for the return, and any supporting evidence (e.g., photos of defects).

2.2. Seller’s Response

  • Return Authorization: The seller will review your request and, if approved, provide return instructions and the return address.
  • Rejection of Return: If the return is not approved, the seller will provide a reason based on this policy, if you are not satsfied with the result please contact us to dispute the matter.

2.3. Preparing the Item for Return

  • Packaging: Securely pack the item in its original packaging, including all materials.
  • Shipping Label: You are responsible for purchasing a shipping label. We recommend using a trackable shipping service.
  • Return Shipping Costs: The customer is responsible for paying all return shipping costs unless the item arrived damaged or defective.

3. Refunds

3.1. Inspection and Processing

  • Item Receipt: Once the seller receives the returned item, they will inspect it to ensure it meets the return conditions.
  • Processing Time: Refunds are typically processed within 3-10 business days after the item is received and inspected.
  • Approval or Rejection: You will be notified via email regarding the approval or rejection of your refund.

3.2. Refund Method

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Cryptocurrency Refunds: If you paid with cryptocurrency, refunds will be processed in the same cryptocurrency, equivalent to the USD value at the time of the payment.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, missing parts).

4. Exchanges

4.1. Eligibility for Exchanges

  • Defective or Damaged Items: Exchanges are allowed if you received a defective or damaged item.
  • Contact the Seller: Initiate an exchange by contacting the seller within 7 days of receiving the item.

4.2. Exchange Process

  • Return the Original Item: Follow the return process outlined above.
  • Replacement Item: The seller will ship the replacement item once the original item is received and inspected.
  • Shipping Costs: The seller may cover the shipping costs for sending the replacement item, depending on the circumstances.

5. Late or Missing Refunds

  • PayPal Processing Time: If you haven’t received a refund yet, first check your account again. if not contact us.
  • Credit Card Issuer: Contact your credit card company; it may take some time before your refund is officially posted.
  • Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at returns@azcenter.io.

6. Damaged or Defective Items

6.1. Reporting Issues

  • Timeframe: Report any damaged, defective, or incorrect items within 7 days of delivery.
  • Evidence: Provide photographs or videos that clearly show the issue.

6.2. Resolution

  • Options: The seller may offer a refund, replacement, or repair.
  • Return Shipping Costs: If the item is confirmed to be defective or damaged, the seller may cover return shipping costs, it is of course open for discussion.

7. Seller-Specific Return Policies

Some sellers on azcenter.io may have unique return policies that differ from our standard policy.

  • Product Listing: Review the seller’s return policy detailed on the product page before making a purchase.
  • Conflict Resolution: In case of any discrepancies, our marketplace support team will mediate based on the seller’s stated policy and our overarching guidelines.

8. International Returns

8.1. Customs and Duties

  • Responsibility: Customers are responsible for any customs fees, duties, or taxes incurred during the return process.
  • Documentation: Ensure all necessary customs forms are correctly filled out to avoid delays or additional charges.

8.2. Extended Processing Times

  • Shipping Duration: International return shipping may take longer. Please allow additional time for your return to be processed.

9. Fraud Prevention

  • Monitoring: All returns are subject to verification by the seller and our marketplace for fraud prevention purposes.
  • Denial of Return: We reserve the right to refuse service to anyone suspected of fraudulent activities.

10. Exceptions

10.1. Final Sale Items

  • Non-Returnable: Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.

10.2. Promotional Items

  • Bundle Purchases: If you received a discount or free item as part of a promotion, you must return all items in the bundle to receive a full refund.

11. Communication

  • Record Keeping: All communications regarding returns and refunds should be conducted through our messaging system for transparency and record-keeping.
  • Customer Support: If you require assistance, contact our support team at support@azcenter.io.

12. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting on this page with an updated effective date. We encourage you to review this policy whenever you make a purchase.

13. Contact Information

For questions or concerns regarding this policy, please contact us:

  • Email: returns@azcenter.io
  • Mailing Address: AZC Technologies LTD, 128 City Rd, London EC1V 2NX, UK