Seller Q&A Guide for azcenter.io

We are committed to providing you with the essential guidance and support needed to successfully start selling on the AZCenter Platform

CONTACT US

SEND US A MESSAGE

    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    GENERAL QUESTIONS

    Q1: What is AZCenter Marketplace?
    • Answer: azcenter.io is an online marketplace where sellers can list and sell their products to a wide range of customers. We provide tools, resources, and a user-friendly interface to help vendors succeed.

     

    Q3: How can I register as a seller?

    Answer: Follow these steps:

    1. Visit azcenter.io.
    2. Click on Register as a Vendor.
    3. Fill out the registration form with your details.
    4. Verify your email and wait for admin approval.
    5. Once approved, log in to your Vendor Dashboard to start listing products.
    Q5: How do I list a product?
    • Answer:
      1. Log in to your Vendor Dashboard.
      2. Navigate to Products > Add New Product.
        or
        You can easily find some of the products that you need already added just use instead:
        Add to My Store> Add to my store button
      3. Enter the following details:
        • Product Name
        • Description
        • Images Upload high-quality images (recommended : 1060x1200 pixels with about 60 KB) and use tools like Image Resizer to optimize them for faster loading and a professional look.
        • Price (Set your selling price)
        • Stock Status
      4. Add an extra Shipping charge for specific items for areas or countries, or set the full amount if no shipping rate is configured in your shop's shipping settings.
      5. Add specific Attributes to your product, prioritizing color, size, brand, storage capacity, location, and stock status for better website filtering.
      6. You can use "Linked" to suggest related items the customer might buy along with their planned purchase.
      7. Add relevant keywords to your SEO settings to help search engines and customers easily find your product.
      8. Most products have an EAN number, which helps identify them online quickly and accurately.
      9. If your item has special Product Policies for purchase or use, please add them so customers can take them into consideration.
      10. Click Submit to list the product.

    • Create Variations and Set Prices

      1. Navigate to the Variations section.
      2. Use the dropdown and select Create Variations from All Attributes.
        • This will generate a variation for every combination of attributes (e.g., Small-Red, Medium-Blue).
      3. For each variation:
        • Expand the variation by clicking the arrow on the right.
        • Set the Regular Price (e.g., $10 for Small-Red, $15 for Medium-Blue).
        • Optionally, set:
          • Sale Price.
          • Stock Quantity (if managing stock per variation).
          • SKU (optional).
          • Other settings as required.
      4. Save variations.

    Tips:

    • Use clear and detailed descriptions.
    • Upload at least three product images showing different angles.
    Q2: Can I create product variations (e.g., size, color)?
    •  
      • Answer: Yes! To add variations:
        1. Select Variable Product in the Product Type dropdown.
        2. Under Attributes, add attributes like size or color.
        3. Configure variations with individual prices and stock levels.
    Q4: How do I manage orders?

    Answer:

    1. Go to Orders in your Vendor Dashboard.
    2. View order details, including customer information.
    3. Update the order status (e.g., Processing, Shipped).
    4. Add tracking details for the shipment.
    Q6: How are payments processed when a buyer makes a payment?

    • A: Payments are held for up to 30 days to allow sufficient time for the item to be delivered. If delivery is delayed, we will contact you as the seller to address the issue and decide whether to issue a refund to the buyer or extend the delivery time.

    Q7: Is there a difference between the blockchain payments accepted for crypto payments?
    • A: Yes, we recommend using blockchains with lower gas fees, such as Solana, for processing payments. If you choose a network with higher gas fees, like Ethereum, additional fees will be deducted to cover the extra costs.
    Q8: What blockchains are accepted for receiving payments?

    • A: We support a wide range of networks for payments, including Solana, Base, Ethereum, and many more, ensuring flexibility and convenience for sellers.

       
    Q9: What are the fees for selling on azcenter.io?
    • Answer: azcenter.io charges a small commission 10% on each sale. Details of the fees are available in the Vendor Agreement section during registration.
    Q10: How do I get paid?
    • Answer: Payments are processed via the payment gateway connected to the marketplace. Ensure your bank or wallet details are updated in the Payment Settings under your Vendor Dashboard.

      Due to fluctuations in blockchain gas fees, we are currently developing a more advanced crypto payment system for seamless automation.

    Q11: How do I ensure my listings rank higher?
    • Answer:
      • Use high-quality images.
      • Write SEO-friendly titles and descriptions.
      • Regularly update your inventory.
    •  
    Q12: Can I run sales or discounts?
    • Answer: Yes. To run promotions:
      1. Edit your product and go to the Pricing section.
      2. Set a Sale Price and optionally add a Sale Period.
      3. Press on schedule to set the dates of the sale price.
      4. Save changes, and your product will display the discounted price.

    SHIPPING INFORMATION

    Q1: How do I manage shipping?

    Answer:

    1. Go to Settings > Shipping in your Vendor Dashboard.
    2. Set your shipping countries, rates, and methods.
    3. Choose options like free shipping, flat rate.
    Q3: Can I set my own shipping rates?

    A: Yes, you can set your own shipping rates in the Shipping Settings of your Vendor Dashboard. Make sure to specify rates for each region or country to avoid any confusion, you can adjust or add more shipping expenses on the product page.

    Q5: What if I cannot ship the item on time?

    A: It is still not recommended but If you’re unable to ship the item on time, update the order status to "Delayed" in your Vendor Dashboard and inform the buyer promptly through the messaging feature to maintain trust.

    Q7: Who is responsible for shipping costs in case of returns?

    A: The seller is responsible for return shipping costs if the return is due to an error on their part (e.g., wrong item, size, color,... etc). For other cases, it depends on your return policy set in the Vendor Dashboard.

    Q9: Can I offer free shipping?

    A: Yes, you can offer free shipping by selecting the "Free Shipping" option in your Shipping Settings. This can be a great way to attract more buyers.

    Q2: Should I ship the item with a tracking number?

    A: Yes, all items must be shipped with a tracking number. This ensures transparency and helps resolve any potential disputes with customers, as both parties can monitor the shipment's progress.

    Q4: When should I ship the product after receiving an order?

    A: Sellers are required to ship products within 1-3 business days of receiving the order to ensure timely delivery and customer satisfaction.

    Q6: What should I do if the customer’s address is incorrect?

    A: Contact the customer immediately to confirm or update their address before shipping. If the issue cannot be resolved, contact our support team for further guidance, if you have already shipped it then the customer must take responsibility of it and we will be deciding what are the next steps.

    Q8: What should I do if the item is damaged during shipping?

    A: If the item is damaged in transit, coordinate with the courier service to file a claim. Additionally, work with the customer to resolve the issue promptly by offering a replacement, partial refund or a refund, depending on the situation.

    Q10: Should I insure high-value items during shipping?

    A: Yes, it’s strongly recommended to insure high-value items. This protects both you and the buyer in case of loss or damage during transit.

    Q11: What proof of shipping should I keep?

    A: Always keep a copy of the receipt and tracking number as proof of shipping. This documentation is essential for resolving disputes.

    SUPPORT QUESTIONS

    Q1: Can I set my return and refund policies?
    • Answer: Yes. Navigate to Settings > Policies and customize:
      • Return Policy
      • Refund Policy
      • Cancellation Policy
    Q3: How do I communicate with customers?

    Answer: Customers can contact you through the Messaging feature in their account. Always respond promptly and professionally.

    "All transactions must be completed through our platform. Making deals outside of AZCenter.io is prohibited, not respecting that could result temporary or complete suspension on your account and we are not responsible for nor can we protect your assets in such cases".

    Qw: How can I track my sales performance?
    • Answer:
      1. Visit the Reports section in your Vendor Dashboard.
      2. View metrics like total sales, best-selling products, and earnings.
    Q4:Who do I contact for help?

    Answer: For any issues, reach out to our support team and email us at sales@azcenter.io.