Seller Policy

Welcome to AZCenter.io, operated by AZC Technologies ("we," "us," or "our"). This Seller Policy outlines the terms and conditions that govern the use of our marketplace platform by sellers. By registering as a seller on AZCenter.io, you agree to comply with this policy, our Terms & Conditions, and all applicable laws and regulations.

This policy is designed to comply with legal requirements in both the United States and the European Union (including GDPR compliance).

1. Seller Eligibility

  • Age Requirement: Sellers must be at least 18 years old or the age of majority in their jurisdiction.
  • Legal Entity: Sellers can be individuals or legally recognized business entities.
  • Compliance: Sellers must comply with all applicable laws, regulations, and our policies when using the platform.

2. Seller Account Registration

  • Accurate Information: Provide accurate, current, and complete information during registration.
  • Verification: We may require identity verification through government-issued identification or business documents.
  • Account Security: Maintain the confidentiality of your account credentials. Notify us immediately of any unauthorized access.

3. Listing Products

  • Product Accuracy: Ensure that all product descriptions, images, and details are accurate and not misleading.
  • Prohibited Items: Do not list items that are illegal, infringe on intellectual property rights, or are otherwise prohibited by our platform. Prohibited items include, but are not limited to:
    • Illegal drugs and substances
    • Counterfeit goods
    • Firearms and weapons
    • Hazardous materials
    • Stolen property
    • Offensive materials
  • Intellectual Property Rights: Do not infringe upon the trademarks, copyrights, or other intellectual property rights of others.

4. Pricing and Fees

  • Setting Prices: Sellers are responsible for setting the prices of their products, including any taxes or additional charges.
  • Competitive Pricing: Prices should be fair and competitive. Price gouging is prohibited.
  • Platform Fees: A 10% commission fee is deducted from each sale. Details of our fee structure can be found in your Seller Dashboard.
  • Payment Processing Fees: Any fees charged by payment processors are the responsibility of the seller.

5. Order Fulfillment

  • Timely Shipping: Ship orders promptly within the handling time specified in your listings.
  • Shipping Methods: Use reliable shipping services that provide tracking information.
  • Shipping Costs: Clearly state shipping costs in your listings. Sellers are responsible for any shipping cost discrepancies.
  • International Shipping: Comply with all customs and import regulations when shipping internationally. Provide accurate customs declarations.

6. Communication with Buyers

  • Professionalism: Maintain courteous and professional communication with buyers.
  • Response Time: Respond to buyer inquiries and messages within 24-48 hours.
  • Order Updates: Provide buyers with timely updates regarding their orders, including shipping confirmations and tracking information.

7. Returns and Refunds

  • Return Policy: Clearly state your return and refund policies in your listings.
  • Compliance: Return policies must comply with consumer protection laws applicable in the buyer's jurisdiction, including the EU's Consumer Rights Directive.
  • Processing Returns: Handle return requests promptly and professionally.
  • Refunds: Issue refunds in accordance with your stated policies and applicable laws.

8. Seller Performance Standards

  • Customer Satisfaction: Maintain high levels of customer service, including positive feedback and low dispute rates.
  • Order Defect Rate: Keep order defect rates (cancellations, returns due to seller error) below industry standards.
  • Policy Compliance: Adhere to all AZCenter.io policies and terms.

9. Intellectual Property and Rights Owner Protection

  • Original Content: Use your own images and descriptions or ensure you have the rights to use content provided by others.
  • Reporting Infringement: If you believe your intellectual property rights are being infringed upon, report it to us immediately.

10. Taxes and Regulatory Compliance

  • Tax Obligations: Sellers are responsible for determining and complying with their tax obligations, including VAT, sales tax, and income tax.
  • Regulatory Compliance: Comply with all applicable laws and regulations, including product safety standards and labeling requirements.

11. Prohibited Seller Activities

  • Off-Platform Transactions: All transactions must be conducted through AZCenter.io. Circumventing the platform to conduct sales is prohibited.
  • Manipulating Reviews: Do not engage in practices that manipulate or falsify reviews or ratings.
  • Spamming: Unsolicited messaging or advertising to buyers is prohibited.
  • Multiple Accounts: Operating multiple seller accounts without permission is prohibited.

12. Suspension and Termination

  • Grounds for Suspension: We reserve the right to suspend or terminate your seller account for violations of this policy, fraudulent activities, or harm to buyers.
  • Notice of Action: We will notify you of any suspension or termination actions and provide reasons for such actions.
  • Appeal Process: You may appeal suspension or termination decisions by contacting our support team with relevant information.

13. Data Protection and Privacy

  • Buyer Information: Use buyer information solely for fulfilling orders and communicating about transactions.
  • GDPR Compliance: If you process personal data of individuals in the European Union, you must comply with the General Data Protection Regulation (GDPR).
  • Data Security: Implement appropriate security measures to protect personal data.

14. Intellectual Property Claims

  • DMCA Compliance: We comply with the Digital Millennium Copyright Act (DMCA). Sellers must respond promptly to any DMCA takedown notices.
  • Counter-Notices: If you believe a takedown was in error, you may submit a counter-notice in accordance with the DMCA.

15. Limitation of Liability

  • Platform Liability: AZCenter.io is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform.
  • Indemnification: You agree to indemnify and hold harmless AZCenter.io from any claims arising out of your violation of this policy or any applicable laws.

16. Dispute Resolution

  • Buyer Disputes: Cooperate with buyers to resolve disputes amicably. Unresolved disputes may be escalated to our support team.
  • Arbitration: Any disputes arising between you and AZCenter.io will be resolved through binding arbitration in accordance with applicable laws.

17. Amendments to the Seller Policy

  • Policy Changes: We may update this Seller Policy from time to time. Changes will be effective upon posting on this page with an updated effective date.
  • Notification: Significant changes will be communicated via email or through notifications on your Seller Dashboard.
  • Continued Use: Continued use of the platform after changes constitutes acceptance of the new terms.

18. Governing Law

  • United States Sellers: This policy is governed by the laws of [Insert State], USA.
  • European Union Sellers: This policy is governed by the laws of EU.
  • International Sellers: Applicable laws may vary based on your location.

19. Contact Information

For questions or concerns regarding this Seller Policy, please contact us:

  • Email: seller@azcenter.io
  • Mailing Address: AZC Technologies, 128 City Rd, London EC1V 2NX, UK